Turning disappointment into development: Michael’s story


Goodman Fielder has always been passionate about developing and growing their staff – and for the last three years, they’ve been walking the talk by working with Upskills. Taking advantage of government funding for workplace literacy, Goodman Fielder has put hundreds of their staff through our workplace literacy and emerging leaders courses. Of these students, there’s one who stands out above the others – Michael Malloy.

Disappointing news

Things weren’t always so bright for Michael – after working for Quality Bakers (one of the Goodman Fielder brands) for a few years, things had started to stagnate. “I was actually getting quite bored working on the floor, doing the same thing every day,” remembers Michael, “So I went to my Plant Supervisor and told him ‘Look, I’m idling a bit, I really want to advance myself in the company.’” However, Michael’s desire to advance didn’t immediately show dividends, being overlooked for some key roles at work.

His Plant Supervisor, Saurabh, remembers the day, two years ago, when Michael entered his office, visibly upset. “He asked why he wasn’t chosen for the most recent apprenticeship intake,” Saurabh recalls. “He was clearly very stressed and frustrated by the news.” New to the business, Saurabh probed with a few questions, asking Michael to brainstorm potential reasons why he wasn’t chosen.

After plenty of discussions, Saurabh and Michael got to the heart of the issue. Michael knew that he had issues with his communication, which could often come across to co-workers and managers as an ‘attitude’. This image was holding him back from moving forward in his career, and he’d had enough.

He wanted to do more with his career, and no longer be limited by the skills he was lacking.

Turning over a new leaf

Following his missed opportunity for an apprenticeship, Michael turned over a new leaf.

Despite the difficult conversation, Saurabh had been impressed with Michael’s desire to change. “I saw a young man who was willing to offer the world, in return for some coaching/training.” For Michael, his motivation was clear – to be a role model to his two kids, and not work the same job his whole career. As Saurabh could see, Michael’s intentions were admirable, and it would be a shame for Quality Bakers to lose an employee with such potential.  All that lacked was the skill set needed to put these into action.

The training was organised – in the form of one of Upskills emerging leadership courses. As Lynne, Michael’s Upskills tutor, explains, “The programme at Quality Bakers was designed to support the development of leadership behaviours, language, and confidence at the level of emerging leaders across the site.” Lynne goes on to outline, “This suited Michael perfectly, as he had clear goals relating to his communication.”

Michael was clear in his goal to be a better leader, and this shone through in his interactions with classmates and tutors at Upskills. “Michael had opinions on everything, and he wasn’t shy about bringing those forward,” Lynne emphasised, “His interactions brought a realness to the learning environment, that everyone benefited from.” Ultimately, Michael really engaged with the opportunity to learn leadership and communication skills, gaining a skill set which would enable him to further his career. From Michael’s point of view, the time he spent with his Upskills group was fantastic, describing the weekly courses as “like a group of friends getting together for a purpose.” Both enjoyable and informative, Michael was now better positioned to improve his standing at work thanks to the Upskills courses he participated in.

Stepping up

Now, when Saurabh is asked, he says Michael is a completely different person. “Now we see someone who is a caring individual, who is interested in what his workmates are doing/saying, and someone who wants to do well.”

But more than that, Michael now has the skills to execute this step up. His career path has opened up dramatically, currently completing an apprenticeship, and often filling in as Shift Manager. His co-workers describe him as someone who can communicate extremely well, and all hold him in high regard. Michael knew before taking part in the Upskills programme that he was a bit light on the tools needed to be a great leader, having never worked in any sort of management position before and he now credits his improved ability to communicate to his great tutors. “Upskills really gave me the tools, teaching me that if and when I manage people, these are certain things I need to look out for – different learning styles etc.”

Michael (second from right) developed his people and leadership skills throughout the course as well as building key relationships with his colleagues.

Michael gets along well with management and is now viewed as an integral part of the team. He recognises that his time with Upskills has had a huge influence on raising his profile at work – not only do people know who he is, but they know that he’s looking for new challenges and willing to put the effort in. “It gets you on the map a little bit, it gets you interacting with management.”

Looking back on his development, Michael accredits his step up and career opportunities to the new skills he’s learnt. From someone who would easily lose his cool and rub people the wrong way with his communication, to the guy that can be relied on when times are difficult, he is now able to run meetings and command the presence of a room. Prior to taking part in the Upskills courses, “you would have never gotten me up to do public speaking,” Michael laughs, but now he’s being specifically called upon to give presentations to his colleagues – even travelling as far as Australia to talk.

Looking to the future

Michael’s career path is looking bright – there’s no more stagnation and sitting in the same role for him. His jobs at work have diversified significantly, and he’s now doing everything from working on the production line to managing inventory. Within these roles he’s handling some key leadership tasks. After finishing his apprenticeship, the opportunities ahead of him are enormous. Speaking of Michael’s future, Saurabh says, “With the same attitude and eagerness to learn new things, I would see him in my role in the not too distant future.”

Now, Michael is the role model he’s always wanted to be to his workmates and – more importantly to him – to his kids.


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